Help24TeleHealth

Help24 TeleHealth Laboratory Packages: How to Obtain and What They Include

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In our Online Clinic Help24 TeleHealth, we offer the ability to undergo necessary laboratory tests by receiving a referral after an online consultation with a doctor. This allows people, especially those living with HIV, and key population groups, to monitor their health and receive timely results from where they are, without the need to physically visit a doctor. How to Get a Referral for Laboratory Tests? To receive a referral, you need to schedule a consultation through the online clinic Help24 TeleHealth. The registrationprocess is simple: How is the Service Provided? The process of getting laboratory tests through Help24 TeleHealth Online Clinic is highly convenient and straightforward. It includes several key steps that provide the patient with access to the necessary diagnostics: Available Laboratory Tests Help24 TeleHealth offers a wide range of free tests and laboratory packages for general health and the specific needs of people requiring HIV prevention and treatment. Here are some of the most common laboratory tests: Benefits of Laboratory Tests Through Help24 TeleHealth Getting laboratory tests through Help24 TeleHealth is a convenient and secure way to monitor your health without leaving home. Schedule a Consultation Now You can find “your” doctor and get professional help by scheduling a consultation at Help24 TeleHealth. Our services are free, and confidentiality is guaranteed. Schedule a Consultation Help24 TeleHealth – we are here for you, wherever you are!

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Building trust: how healthcare providers can show respect to people living with HIV

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A recent study emphasizes the need for a broader understanding of respectful care, particularly for women living with HIV from low-income backgrounds. While respecting patient autonomy is important, a narrow focus on this aspect can overlook other ways that healthcare providers can show respect. This may have a significant impact on how women in vulnerable communities experience care in HIV clinics. A recent study by colleagues in the United States suggests that the expansion of understanding of how respect is perceived by these women could improve patient interactions, retention in care, and health outcomes. Medical Training and Its Limitations The medical training traditionally stresses respect for patient autonomy—such as informed consent and choices, and the study points out that other aspects of respectful care are often underappreciated. This is especially true for women facing multiple layers of discrimination, both racial and socio-economic. Patient Experiences and Key Aspects of Respectful Care The research explored the experiences of women living with HIV who had been receiving care for at least six months. The study aimed to identify practices that encourage retention in care and adherence to treatment. Participants were asked to share times when they felt respected by their healthcare providers, revealing two key areas that define respectful care: Five Important Ways to Show Respect to Patients with HIV From these findings, here are five important ways healthcare providers can show respect to patients living with HIV: 1. Treat Patients as Individuals The participants consistently highlighted the importance of being treated as a whole person, not just a patient. They felt respected when healthcare providers showed interest in their lives beyond medical issues and engaged with them on a personal level. In contrast, feeling dismissed or ignored by their provider was seen as disrespectful. 2. Promote Equality in Care Many participants said they felt respected when treated as partners in their care. They valued being included in decision-making and appreciated providers who encouraged them to ask questions and took the time to explain procedures and results. Feeling like they were collaborating with their healthcare team, rather than being passive recipients of care, was key to experiencing respect. 3. Avoid Blame and Stigma Respect also meant not being judged or blamed for their status. Participants noted that being treated without shame, guilt, or stigma was critical in their interactions with healthcare professionals. Providers who avoided a condescending tone or judgmental behavior were seen as more respectful. 4. Provide Emotional Support Emotional care was another important element of respect for the participants. Healthcare providers who offered comfort, empathy, and understanding during difficult moments were seen as showing genuine concern. Acknowledging the emotional challenges of living with HIV, and responding with compassion, made patients feel respected and supported. 5. Maintain Professionalism and Privacy Respect was also tied to how care was delivered. Participants valued healthcare providers who were accessible, available, and ensured their privacy. Some expressed discomfort when additional staff were present during appointments or when waiting rooms lacked privacy, making them feel exposed. Protecting patient confidentiality and ensuring a comfortable, private environment were seen as essential for respectful care. Conclusions Although the study had limitations, such as its focus on a specific location and patient group, it provides valuable insights into how respect is defined by individuals accessing HIV care. The research underscores the importance of incorporating these perspectives into medical education to foster more respectful and supportive healthcare environments. By doing so, providers can improve patient experiences and address social and structural barriers that affect health outcomes for people living with HIV. Remember: if necessary, you can always get professional help via telemedicine by signing up for a consultation with a specialist in Online Clinic of Help24 TeleHealth platform. The services are free of charge, and your privacy is fully protected. A telemedicine consultation with a doctor in the Help24 Telehealth online clinic is a full-fledged online medical consultation with a qualified doctor that takes place in the healthcare system, requires confirmation of the client’s identity using passport data for the purpose of diagnosis and treatment, and the provision of a wide range of medical services.

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Help24 TeleHealth platform: access to innovative telemedicine for everyone

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Alliance Consultancy in partnership with the ICF “Alliance for Public Health” is pleased to announce the opening of the Help24 TeleHealth telemedicine platform and online clinic. This unique platform, based on the Help24 website, provides free online medical services to vulnerable populations in Ukraine. In particular: “Help24 TeleHealth is a new stage in providing affordable and high-quality online medical services,” – says Vlasta Brodska, Director, Alliance Consultancy. “With this platform, we are breaking down barriers and ensuring equal access to healthcare for all groups of people. Our goal is to provide the necessary support to those who are most vulnerable to HIV and other infections, so all Help24 TeleHealth services are free of charge. We believe this innovative platform will become a key tool for improving the health and well-being of our citizens.” The initiative is supported by the Public Health Center of the Ministry of Health of Ukraine, as well as Frontline AIDS and Gilead. Andriy Bilets, an infectious disease specialist at the Department of HIV Management and Control, Public Health Center of the Ministry of Health of Ukraine, emphasizes the importance of telemedicine and Help24 TeleHealth in the fight against HIV in the context of active hostilities in Ukraine: “Given the current situation in Ukraine, telemedicine is becoming extremely important as it helps to ensure timely diagnosis, treatment and prevention of HIV infection, especially in conditions of limited human resources and lack of access to healthcare facilities due to damage or destruction of infrastructure. This not only saves time and money for patients, but also allows them to receive prompt, qualified assistance regardless of their location, which is especially important during military aggression and active hostilities.“ “We support this initiative because it provides patients with access to HIV diagnosis, treatment and prevention, helping to overcome existing barriers and provide quality and comprehensive medical care even in the most difficult times. Through the implementation of such interventions, we not only ensure the implementation of the State Strategy for the Development of Telemedicine in Ukraine, but also strengthen the implementation of the necessary response to HIV for different populations, including vulnerable groups, and hope that such projects will form the basis of a modern, effective medical system in our country.” – says Andriy Bilets. In 2023, the Cabinet of Ministers of Ukraine approved the Telemedicine Development Strategy, identifying this area as a priority tool for developing eHealth and digital transformation. Help24 TeleHealth was created to implement this strategy and ensure equal access to quality healthcare services for key populations, including HIV, mental health, and related areas. “Help24 TeleHealth is not just a new platform. This is a strategic direction of the Alliance’s work and another step towards the introduction of modern IT solutions in Ukrainian medicine, which means a significant leap forward in ensuring the availability and quality of medical care for key and vulnerable populations, especially in wartime and the destruction of the healthcare system. In 2023, 13,267 medical consultations were provided through the platform. The Help24 TeleHealth platform is an innovation that saves lives!” – emphasizes Andriy Klepikov, Executive Director, ICF “Alliance for Public Health”.   Help24 TeleHealth is: “Telemedicine is an effective form of access to basic healthcare services and an integral component of a comprehensive healthcare system. Telemedicine services must be a necessary and effective tool to overcome barriers to access to basic standard medical services, which is especially important given the challenges to the healthcare system caused by the war. Thus, telemedicine is not an additional but a basic need for key populations, including people living with HIV, internally displaced persons, and those who are forcibly staying abroad. That is why the purpose of creating telemedicine offices and the telemedicine module of the Help24 Telehealth platform is to standardize the telemedicine method itself, to develop and implement standard operating procedures and algorithms to meet the needs of key populations, including people living with HIV,” adds Sergii Antoniak, infectious disease Doctor, Project coordinator, Help24 TeleHealth. “In general, telemedicine should be considered one of the priority elements of comprehensive eHealth in Ukraine, which provides access to quality health care, promotes health restoration, rehabilitation of Ukrainians and prevention of HIV and other socially significant diseases.” Help24 TeleHealth offers comprehensive healthcare solutions right on your screen, wherever you are!   To sign up for a consultation, please follow the link:   https://h24.org.ua https://help24.org.ua/uk/doctor-consultation-info  

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