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Help24 TeleHealth Laboratory Packages: How to Obtain and What They Include

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In our Online Clinic Help24 TeleHealth, we offer the ability to undergo necessary laboratory tests by receiving a referral after an online consultation with a doctor. This allows people, especially those living with HIV, and key population groups, to monitor their health and receive timely results from where they are, without the need to physically visit a doctor. How to Get a Referral for Laboratory Tests? To receive a referral, you need to schedule a consultation through the online clinic Help24 TeleHealth. The registrationprocess is simple: How is the Service Provided? The process of getting laboratory tests through Help24 TeleHealth Online Clinic is highly convenient and straightforward. It includes several key steps that provide the patient with access to the necessary diagnostics: Available Laboratory Tests Help24 TeleHealth offers a wide range of free tests and laboratory packages for general health and the specific needs of people requiring HIV prevention and treatment. Here are some of the most common laboratory tests: Benefits of Laboratory Tests Through Help24 TeleHealth Getting laboratory tests through Help24 TeleHealth is a convenient and secure way to monitor your health without leaving home. Schedule a Consultation Now You can find “your” doctor and get professional help by scheduling a consultation at Help24 TeleHealth. Our services are free, and confidentiality is guaranteed. Schedule a Consultation Help24 TeleHealth – we are here for you, wherever you are!

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Building trust: how healthcare providers can show respect to people living with HIV

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A recent study emphasizes the need for a broader understanding of respectful care, particularly for women living with HIV from low-income backgrounds. While respecting patient autonomy is important, a narrow focus on this aspect can overlook other ways that healthcare providers can show respect. This may have a significant impact on how women in vulnerable communities experience care in HIV clinics. A recent study by colleagues in the United States suggests that the expansion of understanding of how respect is perceived by these women could improve patient interactions, retention in care, and health outcomes. Medical Training and Its Limitations The medical training traditionally stresses respect for patient autonomy—such as informed consent and choices, and the study points out that other aspects of respectful care are often underappreciated. This is especially true for women facing multiple layers of discrimination, both racial and socio-economic. Patient Experiences and Key Aspects of Respectful Care The research explored the experiences of women living with HIV who had been receiving care for at least six months. The study aimed to identify practices that encourage retention in care and adherence to treatment. Participants were asked to share times when they felt respected by their healthcare providers, revealing two key areas that define respectful care: Five Important Ways to Show Respect to Patients with HIV From these findings, here are five important ways healthcare providers can show respect to patients living with HIV: 1. Treat Patients as Individuals The participants consistently highlighted the importance of being treated as a whole person, not just a patient. They felt respected when healthcare providers showed interest in their lives beyond medical issues and engaged with them on a personal level. In contrast, feeling dismissed or ignored by their provider was seen as disrespectful. 2. Promote Equality in Care Many participants said they felt respected when treated as partners in their care. They valued being included in decision-making and appreciated providers who encouraged them to ask questions and took the time to explain procedures and results. Feeling like they were collaborating with their healthcare team, rather than being passive recipients of care, was key to experiencing respect. 3. Avoid Blame and Stigma Respect also meant not being judged or blamed for their status. Participants noted that being treated without shame, guilt, or stigma was critical in their interactions with healthcare professionals. Providers who avoided a condescending tone or judgmental behavior were seen as more respectful. 4. Provide Emotional Support Emotional care was another important element of respect for the participants. Healthcare providers who offered comfort, empathy, and understanding during difficult moments were seen as showing genuine concern. Acknowledging the emotional challenges of living with HIV, and responding with compassion, made patients feel respected and supported. 5. Maintain Professionalism and Privacy Respect was also tied to how care was delivered. Participants valued healthcare providers who were accessible, available, and ensured their privacy. Some expressed discomfort when additional staff were present during appointments or when waiting rooms lacked privacy, making them feel exposed. Protecting patient confidentiality and ensuring a comfortable, private environment were seen as essential for respectful care. Conclusions Although the study had limitations, such as its focus on a specific location and patient group, it provides valuable insights into how respect is defined by individuals accessing HIV care. The research underscores the importance of incorporating these perspectives into medical education to foster more respectful and supportive healthcare environments. By doing so, providers can improve patient experiences and address social and structural barriers that affect health outcomes for people living with HIV. Remember: if necessary, you can always get professional help via telemedicine by signing up for a consultation with a specialist in Online Clinic of Help24 TeleHealth platform. The services are free of charge, and your privacy is fully protected. A telemedicine consultation with a doctor in the Help24 Telehealth online clinic is a full-fledged online medical consultation with a qualified doctor that takes place in the healthcare system, requires confirmation of the client’s identity using passport data for the purpose of diagnosis and treatment, and the provision of a wide range of medical services.

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World Mental Health Day: challenges and opportunities for Eastern Europe and Central Asia

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Every year on October 10, the world celebrates World Mental Health Day, which aims to draw attention to mental health issues and their impact on different populations. Mental health becomes particularly relevant in the context of instability and crisis conditions such as war, social exclusion, and discrimination. In the Eastern Europe and Central Asia (EECA) region, mental disorders remain an important social problem affecting millions, especially members of vulnerable groups such as people living with HIV, the LGBTIQ+ community, sex workers, people who use drugs, and those affected by military conflicts. The War in Ukraine and Its Impact on Mental Health One of the most acute challenges for mental health in the EECA region is related to the ongoing war in Ukraine. This leads to serious psychological problems such as post-traumatic stress disorder (PTSD), depression, and anxiety. According to the Ministry of Health of Ukraine, more than 15 million people in Ukraine will need assistance aimed at protecting and maintaining mental health, improving their psychosocial well-being, and preventing and treating mental illness. In addition, war also increases the risk of suicidal behavior among soldiers and civilians. These factors create additional challenges for already overburdened healthcare systems in the region. The need to provide urgent mental health care in a resource-limited environment remains a challenge that the area is trying to address through humanitarian aid, international experience, and the introduction of new techniques. Mental Health of People Living with HIV The mental health of people living with HIV is greatly complicated by social stigma and discrimination. In Eastern Europe and Central Asia, HIV infection rates remain among the highest in the world. According to UNAIDS, more than 2.1 million people are living with HIV in the EECA region, and about 60% of them regularly experience discrimination because of their status. Social exclusion and stigmatization often lead to depression, anxiety, and feelings of hopelessness, which can affect their mental and physical health. Furthermore, for many of these people, access to health care, including mental health services, is limited due to insufficient funding for relevant programs. This is compounded by additional barriers, such as inequalities in access to health care in remote or rural areas. Mental Health Challenges for the LGBTIQ+ Community The mental health of the LGBTIQ+ community in the region is also a critical issue. In Eastern Europe and Central Asia, many of its members face persecution, discrimination, and even physical violence. This creates conditions for the development of mental disorders such as anxiety, depression, and suicidal thoughts. According to a study by the University of California (UCL), members of the LGBTIQ+ community are more than twice as likely as their heterosexual peers to experience suicidal thoughts or self-harm. Mental Health Issues Among People Who Use Drugs Drug use is another significant problem for the region, which also directly affects people’s mental health. The EECA region has one of the highest rates of injecting drug use in the world. Members of this community may experience severe mental disorders such as depression or various forms of psychosis. However, access to rehabilitation, psychological support, and treatment services in this setting remains limited due to legal stigma and insufficient support from government harm reduction programs. Challenges for Sex Workers Sex workers are also a vulnerable group that experiences a strong impact on mental health due to constant insecurity, discrimination, and violence. Many of them live in fear of persecution by law enforcement agencies or social stigmatization and face mental health problems such as anxiety, depression, and PTSD. The Role of Telemedicine in Mental Health Support In the context of current challenges, such as the COVID-19 pandemic and military conflicts, telemedicine has become an important tool for providing mental health care. In the EECA region, there is a growing interest in the introduction of digital platforms for counselling, remote support, and psychotherapy. This greatly improves the accessibility of services, especially for people living in remote areas where traditional medical care is difficult to access. Such innovative approaches make it possible to improve access to mental health services even in the most difficult conditions. You can always get qualified help and find “your” psychologist or psychiatrist by signing up for a consultation with a specialist at Help24 TeleHealth. The services are free and confidentiality is guaranteed. World Mental Health Day reminds us that mental health problems do not recognize borders and are more relevant than ever, especially in our region. However, through an integrated approach, sharing experiences, and developing modern solutions, we can significantly reduce social isolation and improve the mental state of vulnerable populations. Help24 TeleHealth – we are here for you, wherever you are!

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Media’s Role in Translating Science and Policy

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At the recent AIDS 2024 Conference, Armen Aghajanov of Alliance Consultancy and VirusOFF took the stage in an interesting panel discussion, “Putting People First: Translating Science and Policy to the World.” This event brought together some of the world’s foremost media professionals to explore how journalism can effectively bridge the gap between complex scientific research, public health policies, and the everyday lives of people across the globe. Armen highlighted the unique challenges faced by LGBTQ+ communities and other key populations in Eastern Europe and Central Asia, regions where political repression and misinformation continue to hinder access to vital HIV information. His insights underscored the critical role that reliable media must play in combating these obstacles, ensuring that accurate, actionable information reaches those who need it most. Moderated by Peter-Philipp Schmitt of Frankfurter Allgemeine Zeitung, the session featured prominent journalists like Apoorva Mandavilli from The New York Times, Ashleigh Furlong from Bloomberg, Kat Lay from The Guardian and others. Each panelist brought a unique perspective on the evolving responsibilities of the media in the age of misinformation, emphasizing the need for clear, trustworthy reporting to empower communities worldwide. Together, we can help ensure that scientific progress translates into real-world impact.  See the photos from the session. Read the article here.

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Help24 TeleHealth platform: access to innovative telemedicine for everyone

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Alliance Consultancy in partnership with the ICF “Alliance for Public Health” is pleased to announce the opening of the Help24 TeleHealth telemedicine platform and online clinic. This unique platform, based on the Help24 website, provides free online medical services to vulnerable populations in Ukraine. In particular: “Help24 TeleHealth is a new stage in providing affordable and high-quality online medical services,” – says Vlasta Brodska, Director, Alliance Consultancy. “With this platform, we are breaking down barriers and ensuring equal access to healthcare for all groups of people. Our goal is to provide the necessary support to those who are most vulnerable to HIV and other infections, so all Help24 TeleHealth services are free of charge. We believe this innovative platform will become a key tool for improving the health and well-being of our citizens.” The initiative is supported by the Public Health Center of the Ministry of Health of Ukraine, as well as Frontline AIDS and Gilead. Andriy Bilets, an infectious disease specialist at the Department of HIV Management and Control, Public Health Center of the Ministry of Health of Ukraine, emphasizes the importance of telemedicine and Help24 TeleHealth in the fight against HIV in the context of active hostilities in Ukraine: “Given the current situation in Ukraine, telemedicine is becoming extremely important as it helps to ensure timely diagnosis, treatment and prevention of HIV infection, especially in conditions of limited human resources and lack of access to healthcare facilities due to damage or destruction of infrastructure. This not only saves time and money for patients, but also allows them to receive prompt, qualified assistance regardless of their location, which is especially important during military aggression and active hostilities.“ “We support this initiative because it provides patients with access to HIV diagnosis, treatment and prevention, helping to overcome existing barriers and provide quality and comprehensive medical care even in the most difficult times. Through the implementation of such interventions, we not only ensure the implementation of the State Strategy for the Development of Telemedicine in Ukraine, but also strengthen the implementation of the necessary response to HIV for different populations, including vulnerable groups, and hope that such projects will form the basis of a modern, effective medical system in our country.” – says Andriy Bilets. In 2023, the Cabinet of Ministers of Ukraine approved the Telemedicine Development Strategy, identifying this area as a priority tool for developing eHealth and digital transformation. Help24 TeleHealth was created to implement this strategy and ensure equal access to quality healthcare services for key populations, including HIV, mental health, and related areas. “Help24 TeleHealth is not just a new platform. This is a strategic direction of the Alliance’s work and another step towards the introduction of modern IT solutions in Ukrainian medicine, which means a significant leap forward in ensuring the availability and quality of medical care for key and vulnerable populations, especially in wartime and the destruction of the healthcare system. In 2023, 13,267 medical consultations were provided through the platform. The Help24 TeleHealth platform is an innovation that saves lives!” – emphasizes Andriy Klepikov, Executive Director, ICF “Alliance for Public Health”.   Help24 TeleHealth is: “Telemedicine is an effective form of access to basic healthcare services and an integral component of a comprehensive healthcare system. Telemedicine services must be a necessary and effective tool to overcome barriers to access to basic standard medical services, which is especially important given the challenges to the healthcare system caused by the war. Thus, telemedicine is not an additional but a basic need for key populations, including people living with HIV, internally displaced persons, and those who are forcibly staying abroad. That is why the purpose of creating telemedicine offices and the telemedicine module of the Help24 Telehealth platform is to standardize the telemedicine method itself, to develop and implement standard operating procedures and algorithms to meet the needs of key populations, including people living with HIV,” adds Sergii Antoniak, infectious disease Doctor, Project coordinator, Help24 TeleHealth. “In general, telemedicine should be considered one of the priority elements of comprehensive eHealth in Ukraine, which provides access to quality health care, promotes health restoration, rehabilitation of Ukrainians and prevention of HIV and other socially significant diseases.” Help24 TeleHealth offers comprehensive healthcare solutions right on your screen, wherever you are!   To sign up for a consultation, please follow the link:   https://h24.org.ua https://help24.org.ua/uk/doctor-consultation-info  

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Summary report of #HELPNOW HUB for 2022 -2023: 20 months of continuous assistance for 37 thousand Ukrainians around the world

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In March 2022, in response to the russian attack on Ukraine, a remarkable initiative was launched – #HelpNowHUB. In 20 months, this unique service, founded by the Alliance for Public Health, has provided more than 37,000 services for PLHIV and KPs in more than 50 countries and 200 cities around the world.   The initiative began by helping those who were victims of war, providing not only treatment but also psychological, legal, and social support in Ukraine and abroad. Thanks to Alliance Consultancy and the project “Emergency response in connection with the war to support internally displaced people within Ukraine and Ukrainian refugees abroad amongst the representatives of key populations and PLHIV” (Help Now Hub, Emergency Response, Regional Project SoS 2. 0), financial support from the Global Fund, and a partnership with the Public Health Center of the Ministry of Health of Ukraine, #HelpNowHUB has rapidly grown to become an international hub with separate units in Germany, Poland, Moldova and the Baltic States, #HelpNowDoctors services, and a HelpNow Clinical Hub with key coordination-navigation-information functions.   From January to October 2023, #HelpNowHUB continued to provide continuity of services for Ukrainian refugees within the framework of the project “Providing emergency support to refugees from Ukraine and internally displaced persons among key population groups in Ukraine and other host countries — Emergency Response Project, HelpNowHUB”,” with the assistance of the Alliance for Public Health and with financial support from AidsFonds.   The #HelpNowHUB is a testament to the power of cooperation and the inexhaustible will that is born in times of crisis. Thanks to this initiative, it is clear that its impact goes beyond numbers and statistics. These are real people, real stories that have become symbols of courage and resilience.   Although the project’s implementation phase has ended, #HelpNowHUB remains alive thanks to the activists, NGOs, and lives it has impacted, strengthening communities and inspiring future development. Even in the absence of funding, the #HelpNow service and the Polish hub, #HelpNowPL, continue their noble work, providing continuous support to Ukrainian refugees on a volunteer basis. Their dedication and belief in the value of every life helped to register the HelpNow HUB NGO in Poland.   Promoting the unity of forces and expressing deep gratitude to everyone there for their heroic work. We believe that together we can overcome anything! That’s why we put not a full stop, but three at the end…   To be continued. #Glory to Ukraine!      Summary report of #HELPNOW HUB for 2022 -2023: 20 months of continuous assistance for 37 thousand Ukrainians around the world   .

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CALL FOR CONSULTANTS – CLM Training Modules Development

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Alliance Consultancy is seeking a consultant / team of consultants to develop a training module ”How to verify and analyze data for CLM” and ‘The relationship and prospects of integrating CLM work with the health system” Training Module Structure / Requirements For Development 1. The first step is the development of the training module outline (if one isn’t already provided); the outline should include the following sections: Name, Description, Objectives, Outcomes, Content outline, Audience, Tools, Duration, Other requirements. 2. The training module (full package of materials to be developed) must include: – PPT presentation(s) – slides with material for the trainer to use at the training – Trainer’s Manual – instructions for each slide; overall info on the training; ideas / instructions on facilitating / overall approach on delivery, timing, etc.; additional material / reading on the topics on the slides; handouts; pre- and post- training questionnaires  3. In terms of the presentations per one module – approximately 4 PPT presentations (depending on the number of themes covered) in two modes – with and without speakers notes. Each PPT – around 10 slides, overall – around 40 slides. This is an indicative number and depends on the presentation style, balance of text and visuals, density of text, inclusion of tables and graphs that require detailed explanations etc., as well as on the agreed content outline. 4. The aim is to provide all the necessary information for the training participant and the trainer to be able to carry out the training and achieve the end result – the participants gain an understanding of the topic at hand and are able to carry out corresponding activities / tasks / etc (according to the objectives of the module). 5. All information that comes from external sources should be provided with links to the source or reference. 6. Visual materials are very welcome – either existing with a link to the source, or ideas as to how it should be adapted / a note for the designer. 7. The PPT can be done in a blank slides format, the design and formatting will be done by ATAC when the content is finalised and approved. 8. The module should be accompanied with links to additional resources on each topic brought up, videos, guides, online course, any relevant additional information that can be useful for a more in-depth dive into the subject. 9. The module should be accompanied by a short instruction for the trainer that gives an overview of the materials and the approach to their presentation / usage in the training session(s). 10. The module should be developed in English or Russian. 11. Each module should include – A brief intro / background – Theoretic basis on the issue – definitions, facts, evidence – Practical examples / cases of successful implementation / illustration of the issue – Practical exercises during which the training participants will be able to practice applying the skills / knowledge received (easily adaptable to the organisations/individual participants topic of work) Requirements ● Higher education in a field related to health care/sociology/medicine, etc., or in another specialization, if work experience in the field of health care, in particular in the field of response to the HIV epidemic globally exceeds 5 years ● Understanding the situation and the latest trends in the field of health care, in particular in the field of response to the HIV epidemic globally; understanding the situation using IT for reinforcement health care work ● Experience in the field of health care, in particular in the field of response to the HIV epidemic globally, including as an individual consultant on projects ● Experience of training modules or relevant materials development is a plus ● High level of command of English and/or russian language – written and spoken ● High level of motivation to work ● Ability to work in a team and coordinate activities with other project participants ● Ability to work under stress and tight deadlines Deadline for submission – August, 11 To submit your candidacy please send us: your CV, emphasizing relevant experience your daily rate any previous developments (training modules or similar materials) is a plus Please send your documents and/or questions to contact@consultancy.org.ua

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Global Fund updated NFM4 technical support request form

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The Global Fund to Fight AIDS, Tuberculosis and Malaria has created a separate track of technical support available to communities to prepare national applications for Global Fund grants under the new funding cycle.   Preparations are underway for the Global Fund’s Seventh Replenishment, covering 2023–2025. It is expected that at the end of this year, countries will begin to receive official letters from the Global Fund informing them of the funding available for the control of the three diseases in the next allocation period, and they will apply for new grant funding starting in March 2023. In this regard, the Global Fund, as part of the technical support component of its Strategic Initiative on Community Engagement (formerly known as the Strategic Initiative on Communities, Rights, and Gender), has created a separate technical support track (TS) to ensure the deepest possible participation of civil society representatives in the preparation of national grant applications.   The following areas of TS provision are the priority areas within this track:   Area A. Situational analysis and needs assessment A.1 Evaluating the problems associated with OST to develop a funding request under the NMF4 A.2 Evaluating the program within NMF3 to develop a request for funding under the NMF4   Area B. Participation in the country dialogue process B.1 Consultation(s) with the community to prioritize funding requests under the NMF4 B.2 Coordinate participation in developing Global Fund-related documents (e.g., request for funding or documents required to award a grant)   Area C. Support for developing mechanisms and conditions for programs implementation C.1 Assistance in calculating costs To receive this technical support, interested representatives of civil society, including communities, from countries in the EECA region that meet the Global Fund’s eligibility criteria to receive funding for HIV and/or TB should:   – Clarify with the Country Coordinating Committee when your country plans to apply for new funding from the Global Fund (if in 2023, clarify the submission window) – Contact the EECA Regional Platform for assistance in the preparation of the TS request – Select the track(s) and areas of TS provision most relevant for your planning purposes within NFM4 – When filling in the request form — follow the prompts in red font on how to fill the form (for example, “indicate the organizations/networks involved,” “submit a detailed calculation of the costs of holding workshops and collecting data”) – Submit a request for TS at least 6 months before the country’s NFM4 funding request window Updated technical support request form in Russian and English: CRG Technical Assistance Request Form Technical support request form concerning OST   Recording of the webinar on this area of Global Fund technical support and the presentation “Short-term technical assistance within the framework of NFM4”:

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Help that can’t wait

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From the beginning of April 2022, the project “Emergency response in connection with the war to support internally displaced people within Ukraine and Ukrainian refugees abroad amongst the representatives of key populations and PLHIV” (Help Now Hub) is ongoing. On February 24, 2022, russia began a devastating attack on Ukraine. During the next weeks, the escalation of the war forced millions to flee their homes in search of shelters and help. According to* Filippo Grandi, the UN High Commissioner for Refugees, as of March 31, 5 weeks after the russian attack began, the number of Ukrainian refugees abroad had reached 4 million. 6.5 million Ukrainians have become internally displaced people. And as hostilities continue, those numbers could rise. Among the refugees are certainly representatives of key groups** of the “Emergency response in connection with the war to support internally displaced people within Ukraine and Ukrainian refugees abroad amongst the representatives of key populations and PLHIV” Project (Emergency Response, Regional Project SoS 2.0 supported by the Global Fund) led by the Alliance for Public Health and launched in April 2022. The main goal of this project is to provide support and assistance to Ukrainian refugees from key population groups moving to other countries and within Ukraine over the next 3 months, including access to information resources, navigation of needs and connection to relevant services related to the provision of appropriate treatment (ART, OST, anti-tuberculosis drugs, etc.). The key areas of work are: – Information support (preparing and dissemination of information materials about contacts, testing, counseling, adherence to treatment, use of services, support and development of the #HelpNow online service); – Support navigation and coordination (rapid assessment of existing services, resources and opportunities provided and available to refugees from Ukraine, including access to important services related to HIV / drug use / hepatitis, as well as more general social and life support) and identifying key gaps. Also, planning work in the country and abroad based on the results of this assessment (information support, creation of additional opportunities for social support, legal support, including relevant procurement and process management); – Immediate social (humanitarian) support, based on a rapid assessment of the situation to address certain gaps, on a case-by-case basis, for additional support or management of forwarding among existing relevant services. “It is very difficult to predict what figures we will see among refugees and internally displaced people in a month or three, given the activity of hostilities and the likelihood of a “second wave”. But the project team clearly aims at continuous and appropriate support for every representative of vulnerable groups who will turn to us for help.” – comments Vlasta Brodska, Director of Alliance Consulting, Project Director. “Many people are already familiar with the work of our #HelpNow service, which started almost from the beginning of the war. And we are glad to inform you that more than 700 appeals have been successfully coordinated since its launch. We are currently working on the development of all areas of the project, first of all – the launch of a navigation center (hub) to regulate major activities in close cooperation with our partners in the countries where most Ukrainian refugees are currently – Poland and Germany***.” Also, the planned activities of the project include organizing and systematizing information on available support to various organizations and government agencies in countries hosting Ukrainian refugees, providing technical assistance, including the development of alternative communication and coordination channels, online consultations on doctors (“telemedicine”) and further development of the complex HelpNow service. “Analyzing the existing and potential needs of key vulnerable groups among migrants in host countries, it is worth looking at the situation in more detail. Therefore, the emphasis in the project is not only on the information component, but also on humanitarian aid and the development of shelters for migrants in two regions of Ukraine – Kyiv and Ivano-Frankivsk. Also, in the future we plan to create special emergency funds to cover the needs of Ukrainian migrants.” – adds Vlasta Brodska. * – https://twitter.com/FilippoGrandi/status/1509088339017834504 ** – HIV+, PWUD, MSM, etc. *** – According to the Polish Border Guard Service, more than 2.4 million Ukrainians have crossed or moved to Poland. In Germany – 295 thousand refugees from Ukraine (according to the Federal Ministry of Internal Affairs).  

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