Armen Aghajanov

Help24 TeleHealth Laboratory Packages: How to Obtain and What They Include

In our Online Clinic Help24 TeleHealth, we offer the ability to undergo necessary laboratory tests by receiving a referral after an online consultation with a doctor. This allows people, especially those living with HIV, and key population groups, to monitor their health and receive timely results from where they are, without the need to physically visit a doctor. How to Get a Referral for Laboratory Tests? To receive a referral, you need to schedule a consultation through the online clinic Help24 TeleHealth. The registrationprocess is simple: How is the Service Provided? The process of getting laboratory tests through Help24 TeleHealth Online Clinic is highly convenient and straightforward. It includes several key steps that provide the patient with access to the necessary diagnostics: Available Laboratory Tests Help24 TeleHealth offers a wide range of free tests and laboratory packages for general health and the specific needs of people requiring HIV prevention and treatment. Here are some of the most common laboratory tests: Benefits of Laboratory Tests Through Help24 TeleHealth Getting laboratory tests through Help24 TeleHealth is a convenient and secure way to monitor your health without leaving home. Schedule a Consultation Now You can find “your” doctor and get professional help by scheduling a consultation at Help24 TeleHealth. Our services are free, and confidentiality is guaranteed. Schedule a Consultation Help24 TeleHealth – we are here for you, wherever you are!

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Help24 TeleHealth

Project Title: Help24 TeleHealth – Comprehensive Telemedicine Services for HIV and Key Populations in Ukraine   Implementation Period: Janurary/September, 2023 – Ongoing (2024) Objectives and Goals:The Help24 TeleHealth project aims to enhance access to healthcare services through a telemedicine platform specifically tailored for people living with HIV and key populations (such as MSM, sex workers, and people who inject drugs). In 2024 Alliance Consultancy together with Alliance for Public Health has re-launched existing Help24 Portal into Comprehensive platform – Help24 TeleHealth with Online clinic and the Portal.  The Online Clinic provides online consultations with qualified doctors, access to HIV prevention and treatment services (e.g., PrEP, ART), mental health support, and referrals for laboratory tests. The project focuses on eliminating barriers to healthcare and improving the health outcomes of vulnerable communities across Ukraine. Key Activities: Donor:The projects in 2023-2024 are funded by The Global Fund, and by Frontline AIDS with additional support from Gilead, implemented by Alliance Consultancy in partnership with the Alliance for Public Health​​​​, and with technical support of Public Health Center of MOH of Ukraine    Web page: h24.org.ua Online Doctor Help24. Contacts:  comms@h24.org.ua  Project news Building trust: how healthcare providers can show respect to people living with HIV 14.10.2024 Help24 TeleHealth platform: access to innovative telemedicine for everyone 19.06.2024

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HelpNowHUB – Support that Can’t Wait!

Project Title: HelpNowHUB – 24/7 Lifeline and Support for Ukrainian Refugees and Internally Displaced Persons (IDPs)   Implementation Period: March, 2022 – October, 2023 Objectives and Goals:HelpNowHUB was established within first couple of days of the russian invasion in Ukraine in 2024 to provide emergency support to people living with HIV (PLHIV) and key populations affected by the war in Ukraine. The primary aim was to ensure access to life-saving treatment and essential services for refugees and internally displaced persons (IDPs) both within Ukraine and abroad. From the Service HelpNow became into comprehensive HUB with Online HUB, in country representations in Germany, Poland, Moldova, Baltic States, Online Doctors and Clinical HUB and online services with main aim – coordination, navigation, information.  Key services included coordination of access to antiretroviral therapy (ART), opioid substitution therapy (OST), psychological and legal support, and social services such as shelter and humanitarian aid. The project also assisted with treatment for tuberculosis, hepatitis, and hormone therapy. The project has ended as of November 2023. With the support of Alliance Consultancy – the HelpNowHUB Fundacja – organization was registered by HelpNowPL in Poland in 2023, and further continues activities.  Key Activities: Donor:The project in 2022-2023 was funded by the Global Fund, as well as Aidsfonds and implemented by Alliance Consultancy in partnership with the Alliance for Public Health​, and technical support of the Public Health Center of MOH of Ukraine.   Web page: https://helpnow.aph.org.ua/  Final report: https://helpnow.aph.org.ua/en/summary-report-of-helpnow-hub-for-2022-2023-20-months-of-continuous-assistance-for-37-thousand-ukrainians-around-the-world/  Project news

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Building trust: how healthcare providers can show respect to people living with HIV

A recent study emphasizes the need for a broader understanding of respectful care, particularly for women living with HIV from low-income backgrounds. While respecting patient autonomy is important, a narrow focus on this aspect can overlook other ways that healthcare providers can show respect. This may have a significant impact on how women in vulnerable communities experience care in HIV clinics. A recent study by colleagues in the United States suggests that the expansion of understanding of how respect is perceived by these women could improve patient interactions, retention in care, and health outcomes. Medical Training and Its Limitations The medical training traditionally stresses respect for patient autonomy—such as informed consent and choices, and the study points out that other aspects of respectful care are often underappreciated. This is especially true for women facing multiple layers of discrimination, both racial and socio-economic. Patient Experiences and Key Aspects of Respectful Care The research explored the experiences of women living with HIV who had been receiving care for at least six months. The study aimed to identify practices that encourage retention in care and adherence to treatment. Participants were asked to share times when they felt respected by their healthcare providers, revealing two key areas that define respectful care: Five Important Ways to Show Respect to Patients with HIV From these findings, here are five important ways healthcare providers can show respect to patients living with HIV: 1. Treat Patients as Individuals The participants consistently highlighted the importance of being treated as a whole person, not just a patient. They felt respected when healthcare providers showed interest in their lives beyond medical issues and engaged with them on a personal level. In contrast, feeling dismissed or ignored by their provider was seen as disrespectful. 2. Promote Equality in Care Many participants said they felt respected when treated as partners in their care. They valued being included in decision-making and appreciated providers who encouraged them to ask questions and took the time to explain procedures and results. Feeling like they were collaborating with their healthcare team, rather than being passive recipients of care, was key to experiencing respect. 3. Avoid Blame and Stigma Respect also meant not being judged or blamed for their status. Participants noted that being treated without shame, guilt, or stigma was critical in their interactions with healthcare professionals. Providers who avoided a condescending tone or judgmental behavior were seen as more respectful. 4. Provide Emotional Support Emotional care was another important element of respect for the participants. Healthcare providers who offered comfort, empathy, and understanding during difficult moments were seen as showing genuine concern. Acknowledging the emotional challenges of living with HIV, and responding with compassion, made patients feel respected and supported. 5. Maintain Professionalism and Privacy Respect was also tied to how care was delivered. Participants valued healthcare providers who were accessible, available, and ensured their privacy. Some expressed discomfort when additional staff were present during appointments or when waiting rooms lacked privacy, making them feel exposed. Protecting patient confidentiality and ensuring a comfortable, private environment were seen as essential for respectful care. Conclusions Although the study had limitations, such as its focus on a specific location and patient group, it provides valuable insights into how respect is defined by individuals accessing HIV care. The research underscores the importance of incorporating these perspectives into medical education to foster more respectful and supportive healthcare environments. By doing so, providers can improve patient experiences and address social and structural barriers that affect health outcomes for people living with HIV. Remember: if necessary, you can always get professional help via telemedicine by signing up for a consultation with a specialist in Online Clinic of Help24 TeleHealth platform. The services are free of charge, and your privacy is fully protected. A telemedicine consultation with a doctor in the Help24 Telehealth online clinic is a full-fledged online medical consultation with a qualified doctor that takes place in the healthcare system, requires confirmation of the client’s identity using passport data for the purpose of diagnosis and treatment, and the provision of a wide range of medical services.

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World Mental Health Day: challenges and opportunities for Eastern Europe and Central Asia

Every year on October 10, the world celebrates World Mental Health Day, which aims to draw attention to mental health issues and their impact on different populations. Mental health becomes particularly relevant in the context of instability and crisis conditions such as war, social exclusion, and discrimination. In the Eastern Europe and Central Asia (EECA) region, mental disorders remain an important social problem affecting millions, especially members of vulnerable groups such as people living with HIV, the LGBTIQ+ community, sex workers, people who use drugs, and those affected by military conflicts. The War in Ukraine and Its Impact on Mental Health One of the most acute challenges for mental health in the EECA region is related to the ongoing war in Ukraine. This leads to serious psychological problems such as post-traumatic stress disorder (PTSD), depression, and anxiety. According to the Ministry of Health of Ukraine, more than 15 million people in Ukraine will need assistance aimed at protecting and maintaining mental health, improving their psychosocial well-being, and preventing and treating mental illness. In addition, war also increases the risk of suicidal behavior among soldiers and civilians. These factors create additional challenges for already overburdened healthcare systems in the region. The need to provide urgent mental health care in a resource-limited environment remains a challenge that the area is trying to address through humanitarian aid, international experience, and the introduction of new techniques. Mental Health of People Living with HIV The mental health of people living with HIV is greatly complicated by social stigma and discrimination. In Eastern Europe and Central Asia, HIV infection rates remain among the highest in the world. According to UNAIDS, more than 2.1 million people are living with HIV in the EECA region, and about 60% of them regularly experience discrimination because of their status. Social exclusion and stigmatization often lead to depression, anxiety, and feelings of hopelessness, which can affect their mental and physical health. Furthermore, for many of these people, access to health care, including mental health services, is limited due to insufficient funding for relevant programs. This is compounded by additional barriers, such as inequalities in access to health care in remote or rural areas. Mental Health Challenges for the LGBTIQ+ Community The mental health of the LGBTIQ+ community in the region is also a critical issue. In Eastern Europe and Central Asia, many of its members face persecution, discrimination, and even physical violence. This creates conditions for the development of mental disorders such as anxiety, depression, and suicidal thoughts. According to a study by the University of California (UCL), members of the LGBTIQ+ community are more than twice as likely as their heterosexual peers to experience suicidal thoughts or self-harm. Mental Health Issues Among People Who Use Drugs Drug use is another significant problem for the region, which also directly affects people’s mental health. The EECA region has one of the highest rates of injecting drug use in the world. Members of this community may experience severe mental disorders such as depression or various forms of psychosis. However, access to rehabilitation, psychological support, and treatment services in this setting remains limited due to legal stigma and insufficient support from government harm reduction programs. Challenges for Sex Workers Sex workers are also a vulnerable group that experiences a strong impact on mental health due to constant insecurity, discrimination, and violence. Many of them live in fear of persecution by law enforcement agencies or social stigmatization and face mental health problems such as anxiety, depression, and PTSD. The Role of Telemedicine in Mental Health Support In the context of current challenges, such as the COVID-19 pandemic and military conflicts, telemedicine has become an important tool for providing mental health care. In the EECA region, there is a growing interest in the introduction of digital platforms for counselling, remote support, and psychotherapy. This greatly improves the accessibility of services, especially for people living in remote areas where traditional medical care is difficult to access. Such innovative approaches make it possible to improve access to mental health services even in the most difficult conditions. You can always get qualified help and find “your” psychologist or psychiatrist by signing up for a consultation with a specialist at Help24 TeleHealth. The services are free and confidentiality is guaranteed. World Mental Health Day reminds us that mental health problems do not recognize borders and are more relevant than ever, especially in our region. However, through an integrated approach, sharing experiences, and developing modern solutions, we can significantly reduce social isolation and improve the mental state of vulnerable populations. Help24 TeleHealth – we are here for you, wherever you are!

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Harm Reduction Academy – Global Learning Course

Project Title:Harm Reduction Academy – Ending AIDS and Hepatitis C among People Who Inject Drugs through Global Learning Implementation Period:2016 – 2022 Objectives/Goals:The Harm Reduction Academy is a global learning initiative designed to build skills and foster dialogue for the elimination of AIDS and Hepatitis C among people who inject drugs. The course provides hands-on learning and the latest developments in effective responses to HIV in challenging environments, drawing on decades of practical experience. Key Activities/Results: Donor:OSF, Kenyan Red Cross Society, Global Fund Secretariat, CDC, with future funding currently being sought. Key Partners:Alliance for Public Health, Kenyan Red Cross Society Web page and more info:Harm Reduction Academy

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Community Led Monitoring (CLM)

Project Title:Community Led Monitoring (CLM) GF Strategic Initiative TA Provision Implementation Period:2021 – 2024 Description:In May 2021, a Consortium of the Eastern Africa National Networks of AIDS and Health Service Organizations (EANNASO), the Asia/Pacific Council of AIDS Service Organizations (APCASO), and the Alliance Technical Assistance Centre (ATAC) was created. The Consortium, led by APCASO, became a provider of technical support in the field of Community Led Monitoring (CLM). Within the implementation period, ATAC carried out a number of activities: Donor:The Global Fund Web Page: http://clm.atac.org.ua/tools/

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Media’s Role in Translating Science and Policy

At the recent AIDS 2024 Conference, Armen Aghajanov of Alliance Consultancy and VirusOFF took the stage in an interesting panel discussion, “Putting People First: Translating Science and Policy to the World.” This event brought together some of the world’s foremost media professionals to explore how journalism can effectively bridge the gap between complex scientific research, public health policies, and the everyday lives of people across the globe. Armen highlighted the unique challenges faced by LGBTQ+ communities and other key populations in Eastern Europe and Central Asia, regions where political repression and misinformation continue to hinder access to vital HIV information. His insights underscored the critical role that reliable media must play in combating these obstacles, ensuring that accurate, actionable information reaches those who need it most. Moderated by Peter-Philipp Schmitt of Frankfurter Allgemeine Zeitung, the session featured prominent journalists like Apoorva Mandavilli from The New York Times, Ashleigh Furlong from Bloomberg, Kat Lay from The Guardian and others. Each panelist brought a unique perspective on the evolving responsibilities of the media in the age of misinformation, emphasizing the need for clear, trustworthy reporting to empower communities worldwide. Together, we can help ensure that scientific progress translates into real-world impact.  See the photos from the session. Read the article here.

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HFA: Nigeria and Malawi

Project Title:Health Facility Assessment: Secondary Analysis for Nigeria and Malawi Implementation Period:September 2016 – December 2017 Objectives/Goals:The project aimed to enhance data use for decision-making by conducting a secondary analysis of health facility assessment data in Nigeria and Malawi. The goal was to improve HIV, TB, and Malaria programs in these countries by promoting the use of evidence-based insights for policy and management decisions. Key Activities/Results: Donor:The Global Fund to Fight AIDS, Tuberculosis, and Malaria Key Partners:Local Ministries of Health in Nigeria and Malawi

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EECA Platform 

Project Title:Regional Civil Society and Communities Support Coordination and Communication Platform – Eastern Europe and Central Asia (Phase 1) Implementation Period:June 2015 – April 2017 Objectives/Goals:The project aimed to support civil society and communities in the EECA region by enhancing their participation in Global Fund programs. The goal was to ensure effective involvement in the development, implementation, and evaluation of these programs, particularly focusing on the HIV and TB response. Key Activities/Results: Donor:The Global Fund to Fight AIDS, Tuberculosis, and Malaria Key Partners:Alliance for Public Health, ECUO, EHRN, ECOM, SWAN, TBEC Web page:EECA PlatformFacebook

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